Terms of Use

1.1. You must create an account to use the Services. You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account, whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. You acknowledge that you will be liable for losses incurred by Symbolica or any other user of the Services due to unauthorized use of your account.

1.2. You may only use the Services in accordance with applicable law and these Terms. You may not share your account credentials with others or allow others to access your account except as expressly permitted by the Services.

1.3. You may use the Services for your internal business purposes or to provide services to your end users. You are fully responsible for your end users' compliance with these Terms and will be liable for any violations by your end users as if you had committed such violations yourself.

1.4. We may suspend or terminate your access to the Services if you violate these Terms, pose a security risk, fail to pay amounts due within the specified payment terms, engage in fraudulent activity, if required by law, or if we reasonably determine that continued access poses a risk to our systems, other users, or our business interests. We may act immediately and without prior notice in cases involving security concerns, legal requirements, material violations of these Terms, or fraudulent activity. We will provide notice where reasonably practicable, except where immediate action is necessary.

1.5. You must comply with any usage limits, quotas, rate limits, or other restrictions associated with your account or subscription tier. We may implement technical measures to enforce such limits. Excessive or abusive usage may result in additional charges, throttling, suspension, or termination of your account.

2.1. Agentica is a type-safe AI framework that enables LLM agents to integrate with your code, including functions, classes, live objects, and SDKs. The Symbolica Platform hosts Agentica, providing enterprise-scale infrastructure, security, sandboxing, hosting, management, and observability for agentic workloads. The Services include access to the Agentica framework, SDKs, APIs, the Symbolica Platform, related documentation, dashboards, and tools provided by Symbolica. We reserve the right to modify the features, functionality, and specifications of the Services at any time.

2.2. In connection with your use of the Services, we may facilitate your access to third-party AI model providers and inference services (“Third-Party AI Services”). When you use Third-Party AI Services through the Symbolica Platform, we act as an intermediary to arrange and facilitate your access to such services. Your use of Third-Party AI Services is subject to the applicable third-party provider's terms and conditions, and you are responsible for compliance with such terms. We do not provide, control, or guarantee the availability, performance, or results of Third-Party AI Services. Any fees for Third-Party AI Services represent amounts we collect on behalf of or pass through to the applicable third-party providers.

2.3. We may, in our discretion, provide support services. Support services, if any, are provided on a commercially reasonable efforts basis.

2.4. While we strive to provide reliable Services, you acknowledge that the Services may contain errors, bugs, or other issues, and that AI-generated outputs may be inaccurate, incomplete, or unsuitable for your purposes. You are responsible for testing, validating, and implementing appropriate safeguards for your use case.

3.1. You shall not, directly or indirectly: (i) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure or algorithms of the Services or the underlying software (“Software”); (ii) modify, translate, or create derivative works based on the Services or Software (except to the extent expressly permitted by us or authorized within the Services); (iii) resell, sublicense, rent, lease, or otherwise commercialize access to the Services to third parties, or use the Services to provide service bureau, timesharing, or similar services to third parties, in each case without our prior written consent; (iv) remove any proprietary notices or labels; (v) misrepresent any output from the Services as entirely human-generated where disclosure is required by law or policy; (vi) attempt to circumvent quotas, usage caps, or billing mechanisms; (vii) use the Services in any manner that violates applicable laws or regulations; (viii) (ix) use the Services for any illegal, harmful, or abusive purposes, including to develop or train competing AI models or services, or to benchmark the Services against competing products or services; (x) use the Services in connection with any application or system where failure or malfunction could reasonably be expected to lead to death, personal injury, or significant property or environmental damage; (xi) attempt to gain unauthorized access to the Services, other users' accounts, or our systems or networks, or conduct any security testing, penetration testing, or vulnerability scanning without our prior written consent; or (xii) without our prior written consent or a data processing addendum with us, submit or process through the Services any government-issued identifiers, precise health or biometric data, payment card primary account numbers, bank account numbers, children's data subject to child privacy laws, data protected by sector rules such as HIPAA or GLBA, or other data classified as sensitive or personally-identifiable by applicable privacy laws.

3.2. You shall not remove or export from the United States or allow the export or re-export of the Services or Software, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. You represent and warrant that you are not (i) located in, or a resident or national of, any country subject to U.S. government embargo or designated as a “terrorist supporting” country, or (ii) on any U.S. government list of prohibited or restricted parties. You shall immediately notify us if you become subject to any such restrictions during the term of these Terms. As defined in FAR section 2.101, the Software and documentation are “commercial items” and according to DFAR section 252.227 7014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by these Terms and will be prohibited except to the extent expressly permitted by these Terms.

3.3. You represent, covenant, and warrant that (i) your performance under these Terms, including but not limited to any use of the Services, will be in compliance with all applicable laws and regulations; (ii) you have obtained all necessary rights, licenses, consents, and permissions to submit Your Content to the Services and grant the licenses set forth herein; (iii) Your Content does not and will not infringe, misappropriate, or violate any third party's intellectual property rights, privacy rights, publicity rights, or other proprietary rights.

4.1. Except as otherwise set forth herein, we and our subcontractors and licensors are the sole and exclusive owners of all rights and interests in all (a) patents, patent applications; (b) registered and unregistered trademarks, service marks, trade names, domain names, and all of the associated goodwill; (c) registered and unregistered copyrights and all other literary and author's rights or moral rights; (d) trade secrets, know-how, show-how, concepts, ideas, methods, processes, designs, discoveries, improvements, and inventions, whether patentable or unpatentable; (e) all other intellectual, industrial, and proprietary rights now or hereafter coming into existence throughout the world; (f) applications for and registrations, renewals, and extensions of any of the foregoing; and (g) exclusive and non-exclusive license rights to any of the foregoing (collectively “Intellectual Property”) and other proprietary rights and interests in and to the Services and Software and any documentation or data related thereto. We own and shall retain all right, title and interest in and to all improvements, enhancements or modifications to the Services or Software, and all Intellectual Property rights related to any of the foregoing.

4.2. We shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services, Software, and related systems and technologies (including, without limitation, anonymous and aggregated information concerning use of the Services), and we will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other of our offerings (including to train our models), and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted except as expressly set forth herein.

4.3. You own all right, title, and interest in and to prompts, data, and instructions you submit to the Services (“Input”). We own all right, title, and interest in and to any results returned by the Services from your Input (“Output” and, together with Input, “Your Content”); however, we provide you a worldwide, perpetual, irrevocable license to use, reproduce, modify, distribute, display, perform, and commercialize Outputs for any purpose. You grant us a worldwide, royalty-free license to host, process, transmit, display, and store Your Content to provide, maintain, secure, improve, and support the Service (including to train our models) and to comply with law.

4.4. If you enable integrations or select third party model providers on the Services, you authorize us to share Your Content with those providers to the extent needed to provide the Services to you. Those providers' terms govern their services and use of Your Content, and we are not responsible for the acts or inactions of such providers. Disable an integration in your account to stop sharing going forward.

5.1. Fees (“Fees”) are based on actual usage and may include: (i) Inference Fees, which are charges for third-party AI models accessed through the Services, and (ii) Hosting/Platform Fees, which are charges for our hosting, orchestration, management, security, sandboxing, observability, and related Services that we provide directly to you.

5.2. All Services are prepaid with service credits (“Credits”), which you may purchase at the price displayed on the Services. By purchasing Credits, you authorize us to charge your payment method on file for the purchase amount. You may also occasionally receive promotional Credits from us. All Credits, whether purchased or promotional, (i) may have other terms and conditions, as described on your account or in the Services (i.e., they may only be applicable for certain types of Fees), (ii) expire twelve (12) months after the date they are applied to your account, and (iii) have no cash value and will not be refunded in the event of account termination. Expired Credits cannot be reinstated. If payment fails or your prepaid balance is exhausted, we may suspend access to the Services until payment is received or your account is replenished.

5.3. You are responsible for all taxes associated with your use of the Services (excluding taxes on our net income). If we are required to collect or pay taxes on your behalf, such amounts will be added to the applicable Fees at the time of purchase.

5.4. We reserve the right to audit and monitor your usage of the Services to verify accurate billing and compliance with these Terms. You agree to provide reasonable cooperation with any such audit.

We may suspend or terminate access immediately for violation of these Terms, security risk, exhaustion of prepaid Credits, to comply with law, or for any other reason. You may terminate at any time by closing your account.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT ANY OUTPUT FROM THE SERVICES IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR SUITABLE FOR YOUR USE CASE. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND VALIDATING ALL OUTPUT FROM THE SERVICES BEFORE USE. YOU ACKNOWLEDGE THAT THE SERVICES MAY PRODUCE ERRORS, INACCURACIES, OR INAPPROPRIATE CONTENT, AND YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF ANY OUTPUT. YOU AGREE NOT TO RELY ON THE SERVICES FOR ANY CRITICAL, SAFETY-CRITICAL, OR HIGH-RISK APPLICATIONS WITHOUT APPROPRIATE HUMAN OVERSIGHT AND INDEPENDENT VERIFICATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SYMBOLICA, ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, LICENSORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR THROUGH THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (III) ANY CONTENT OR OUTPUT OBTAINED FROM THE SERVICES; (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; (V) ANY ERRORS, INACCURACIES, OR OMISSIONS IN THE SERVICES OR OUTPUT; (VI) ANY DECISIONS MADE OR ACTIONS TAKEN IN RELIANCE ON THE SERVICES OR OUTPUT; AND/OR (VII) ANY SECURITY BREACH OR DATA LOSS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL SYMBOLICA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL HOSTING/PLATFORM FEES PAID BY YOU TO SYMBOLICA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100). YOUR USE OF THE SERVICES AND RELIANCE ON ANY INFORMATION OR OUTPUT FROM THE SERVICES IS SOLELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless Symbolica, its affiliates, and their respective directors, officers, employees, agents, and representatives from and against any and all third party claims, demands, losses, liabilities, damages, suits, fees, judgments, costs and expenses (including reasonable attorneys' fees) which arise out of or relate to: (i) your breach of these Terms; (ii) your use or misuse of the Services; (iii) your violation of any law or regulation; (iv) your violation of any third party rights, including intellectual property rights, privacy rights, or contractual rights; (v) Your Content or any content you submit, post, or transmit through the Services; (vi) any decisions made or actions taken by you in reliance on output from the Services; or (vii) any claim that Your Content or your use of the Services infringes or misappropriates any third party intellectual property rights. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Any dispute arising from these Terms or use of the Services will be resolved by binding arbitration administered by JAMS under its applicable rules, with proceedings in San Francisco, California, unless otherwise agreed. Either party may bring qualifying small claims in small claims court. Claims will be brought only on an individual basis. By agreeing to these Terms, you and we each waive the right to a trial by jury or to participate in a class action.

We may suspend or terminate access immediately for violation of these Terms, security risk, non-payment, or to comply with law. You may terminate at any time by closing your account. Upon termination we will delete or de-identify Your Content from active systems within 30 days, subject to legal holds and backups. Sections intended to survive termination of these Terms will so survive.

The Company name, the terms, and all related names, logos, product and service names, designs, and slogans are trademarks of Symbolica or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, products and service names, designs, and slogans on the Services are the trademarks of their respective owners.

We respect intellectual property rights and respond to notices under the Digital Millennium Copyright Act. Send notices to: DMCA Agent, Symbolica AI, Inc., 447 Sutter Street, Suite 506-1212, San Francisco, California 94108, hello@symbolica.ai. Your notice must include the information required by 17 U.S.C. 512(c)(3).

All matters relating to the Services and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provisions or rule. These Terms constitute the entire agreement between us regarding the Services and supersede and merge any prior proposals, understandings, and contemporaneous communications; provided, however, that if you execute an enterprise agreement with us, that enterprise agreement shall control (i) to the extent these Terms conflict with such enterprise agreement and (ii) in the event and to the extent such agreement itself specifies that it should take precedence. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. No waiver of any provision of these Terms shall be effective unless in writing and signed by the party against whom such waiver is sought to be enforced. The failure of either party to enforce its rights under these Terms at any time for any period will not be construed as a waiver of such rights.

If you have any questions, complaints, or claims with respect to the Site or Services, you may contact us at hello@symbolica.ai.

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