INFORMATION FOR ALL USERS

Symbolica AI, Inc. (“Symbolica,” “we”) values the privacy of individuals who use our websites, app, and related services (collectively, our “Services”). This Privacy Policy explains how we collect, use, and share the information of users of our Services (“Users” or “you”). By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you must not use our Services. Beyond this Privacy Policy, your use of our Services is also subject to our Terms of Use and any additional agreements you may enter into with us. Terms capitalized but not defined in this Privacy Policy have the meanings ascribed to them in our Terms of Use.

If you are a resident of the United States, you can view our United States-specific privacy policy attached as Appendix A.

INFORMATION WE COLLECT

We may collect a variety of information about you or your devices from various sources, as described below.

Information You Provide to Us

Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we collect basic contact information, such as your name, email address, company name, billing addresses, and payment information (processed through third-party payment processors who handle your payment card details).

Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.

Input. We collect all prompts, queries, data, and instructions you submit to the Services as well as any outputs, results, or responses generated by the Services from that input (collectively, “User Content”). For enterprise customers with separate data processing agreements, the handling of User Content may be governed by those agreements.

Third Party Information. If you connect the Services with third party providers, we may obtain information from such providers.

Information We Collect Automatically When You Use Our Services

Device Information. We may collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, or similar information.

Usage Information. To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services. This includes information such as crash reports, session lengths and times, the pages or other content you view, and any searches you conduct on our site.

Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, web beacons, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

HOW WE USE THE INFORMATION WE COLLECT

We may use the information we collect:

To provide, maintain, improve, and enhance our Services, including, but not limited to, the use of User Content to train our models
To understand and analyze how you use our Services and develop new products, services, features, and functionality
To allow you to share content with other Users of our Services
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide User support
For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you
To detect and prevent fraud, and respond to trust and safety issues that may arise
For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
For other purposes for which we provide specific notice at the time the information is collected

HOW WE SHARE THE INFORMATION WE COLLECT

Service Providers. We may share information we collect with third-party service providers who perform services on our behalf, such as cloud hosting providers, payment processors, customer support platforms, analytics providers, and security services. These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using your information for their own purposes. We conduct due diligence on our service providers to ensure they maintain appropriate data security measures.

Other Users. Content you post, including comments, may be displayed to other Users as appropriate.

Our Partners. We use analytics services to collect and process certain analytics data. We also work with third-party advertising partners. These services may also collect information about your use of other websites, apps, and online resources. For more information about your choices regarding how these partners use your information, see the Your Choices section below.

As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety. In particular, we may disclose relevant information to the appropriate third parties if you post any illegal, threatening, or objectionable content on or through the Services.

Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the same general provisions of this Privacy Policy.

Consent. We may also disclose your information with your permission, including with operators of integrated services you have chosen to activate.

YOUR CHOICES

Our Communications. From time to time, you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. Users may continue to receive administrative messages from us necessary to service User accounts after opting out of receiving promotional messages from us.

Cookies. Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.

THIRD-PARTY INFORMATION

If you provide us with personal data on any third party, you agree that you are the controller and that we are the processor of such data, and you represent, warrant, and covenant that you are legally authorized to share such personal data with us. You agree to indemnify and hold us harmless from and against any claims arising out of your provision of such data to us, or our processing of such data on your behalf.

THIRD-PARTY CONTENT

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

SECURITY

We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. However, because no information system can be 100% secure, we cannot guarantee the absolute security of your information.

CHILDREN'S PRIVACY

We do not knowingly collect, maintain, or use information from children under 13 years of age, and no part of our Services are directed toward children. If you learn that a child has provided us with information in violation of this Privacy Policy, then you may alert us at hello@symbolica.ai.

INTERNATIONAL TRANSFERS

Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you via a notice posted on our website or another method. We encourage you to read this Privacy Policy periodically to stay up to date about our privacy practices.

CONTACT US

If you have any questions, comments, or concerns about our processing activities, please email us at hello@symbolica.ai.

APPENDIX A: UNITED STATES PRIVACY POLICY

Symbolica AI, Inc. (hereinafter “Symbolica” or “we”) values the privacy of individuals who use our websites and related services (collectively, our “Services”). This Privacy Policy explains how we collect, use, and share the information of US residents who use our Services (“Users,” “you,” or “your”). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Policy.

We collect Personal Data from US residents and comply with the consumer privacy laws of California, Colorado, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia (“US Privacy Law”). For the purposes of this Notice, “Personal Data” means information that is linked or reasonably linkable to a particular individual or household. However, the following categories of information are not Personal Data:

Publicly available information;
Deidentified or aggregated data; or
Information otherwise excluded from the scope of US Privacy Law.

This Privacy Policy provides the following information to US residents:

Categories of Personal Data we collect;
Purposes for which we use Personal Data;
Categories of Personal Data we share with third parties;
Categories of third parties with which we share Personal Data; and
How US residents can exercise their rights under US Privacy Law:
- The rights to access, correct, or delete Personal Data;
- The right to obtain a portable copy of Personal Data;
- The right to limit the use of sensitive Personal Data in certain circumstances;
- The rights to opt out of targeted advertising, sales of Personal Data, or profiling; and
- The right to appeal our decisions about your requests.

CATEGORIES OF NON-SENSITIVE PERSONAL DATA WE COLLECT

The table below outlines the non-sensitive categories of Personal Data we collect about US residents, what we use that data for, and whether and how it is shared with third parties.

We collect non-sensitive Personal Data:

Directly from our users

Category	Examples and Purpose for Collection	Profiling	Targeted Advertising	Sale	Other Disclosures	Retention Period
Identifiers	Identifiers may contain the following: email addresses. We collect Identifiers to comply with statutory obligations and improve our services.	We do not use this information for profiling in furtherance of decisions that produce legal (or similarly significant) effects.	We do not engage in targeted advertising or share this information for targeted advertising purposes	We do not sell this information to third parties	We do not otherwise share this information to third parties	We retain Identifiers until the user deletes their account, after which it is retained only to the extent required by applicable law or for purposes of preventing fraud.

CATEGORIES OF SENSITIVE PERSONAL DATA WE COLLECT

We do not Process any categories of Sensitive Personal Data. “Sensitive Personal Data” refers to personal information that, if disclosed, could cause potential harm or discrimination to an individual, including data such as racial or ethnic origin, religious beliefs, mental or physical health information, sexual orientation, genetic data, and biometric data used for identification purposes, among other categories as defined by applicable US data privacy laws.

YOU AGREE THAT YOU WILL NOT PROVIDE US WITH ANY SENSITIVE PERSONAL DATA AND ACKNOWLEDGE THAT WE WILL NOT TREAT ANY DATA YOU GIVE US AS SENSITIVE PERSONAL DATA.

HOW WE USE THE INFORMATION WE COLLECT

In addition to the purposes listed above, we may use the information we collect:

To provide, maintain, improve, and enhance our Services
To understand and analyze how you use our Services and develop new products, services, features, and functionality
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide User support
For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you
To detect and prevent fraud, and respond to trust and safety issues that may arise
For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
For other purposes for which we provide specific notice at the time the information is collected

HOW WE SHARE THE INFORMATION WE COLLECT

We share Personal Data with the following categories of third parties:

Processors. We may share any information we collect with processors retained in connection with the provision of our Services. These companies are only permitted to use this information on our behalf and according to our instructions. Our processors are not permitted to use your information for their own purposes.

We may also share your Personal Data with other parties for the following reasons:

As Required by Law. We may share your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety. In particular, we may share relevant information with the appropriate third parties if you post any illegal, threatening, or objectionable content on or through our Services.

Consent. We may also share your information with your permission.

For more information on how we share the information we collect, see the Categories of Non-Sensitive Personal Data tables above. We do not sell Personal Data to anyone.

YOUR RIGHTS AND CHOICES

Our Communications.

From time to time, you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. Users may continue to receive administrative messages necessary to service User accounts after opting out of receiving promotional messages from us.

Cookies.

Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.

Our Partners.

To inquire about your choices regarding our business partners generally, contact us at hello@symbolica.ai.

Your Rights.

US residents have the following rights under US Privacy Law:

The rights to access, correct, or delete Personal Data;
The right to obtain a portable copy of Personal Data;
The right to limit the use of Sensitive Personal Data in certain circumstances;
The rights to opt out of targeted advertising, sales of personal data, or profiling;
The right not to receive discriminatory treatment for exercising your privacy rights; and
The right to appeal our decisions about your requests if you disagree with them.

Exercising Your Rights.

If you are a US resident, you can submit a request to exercise your personal data rights under by emailing us at hello@symbolica.ai. Please be aware that we do not accept or process rights requests submitted through other means.

To protect your privacy, we may need to authenticate your identity before we respond to your rights request. We will verify your identity by sending an email to the email address we have on file with a link to complete the verification process. If you do not complete the verification process, we may be unable to process your request. Any information you provide to authenticate your identity will only be used to process your rights request and not for any other purpose.

We will respond to your rights request within 45 days (or within 15 days when required by US Privacy Law), and in certain cases we may inform you that we will need an additional 45 days to act on your request. If we suspect fraudulent or malicious activity on or from your account, we will delay acting on your request until we can appropriately verify your identity and the request as authentic. Also note that each of your rights are subject to certain exceptions that may permit or require us not to process your request.

We reserve the right to decline to process, or charge a reasonable fee for, requests from a US resident that are manifestly unfounded, excessive, or repetitive.

Authorized Agents.

You may designate an authorized agent to make a rights request on your behalf. Your authorized agent may submit such a request by using the method(s) described above. We may require verification of your authorized agent's authority in addition to the information we require for verification of your identity.

NOTICE OF RIGHT TO OPT-OUT OF SALE/SHARING FOR TARGETED ADVERTISING

US Privacy Law gives US residents the right to direct a business that “sells” their Personal Data or shares it for targeted advertising purposes to stop selling and/or sharing their Personal Data at any time. As used here, “selling” means exchanging Personal Data with a third party for money or anything of value, and targeted advertising is the practice of displaying advertisements to a person that are selected based on that person's activities over time and across non-affiliated websites or applications. In certain situations, and as detailed more fully above, we share for targeted advertising Personal Data with third parties. You can opt out of the sharing of your Personal Data for targeted advertising purposes by emailing us at hello@symbolica.ai.

NOTICE OF RIGHT TO LIMIT THE USE OF SENSITIVE PERSONAL DATA

You have the right to limit some uses of Sensitive Personal Data. In general, you may direct companies not to use your Sensitive Personal Data except as necessary to provide goods or services you have requested or to further certain other exempt purposes. We do not process Sensitive Personal Data for purposes that would trigger this right. You agree not to include any Sensitive Personal Data in any content you submit to our Services unless explicitly authorized by your service agreement.

CHILDREN'S DATA

Our Services are not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under 16. If you are under 16, you may not use our Services or provide any Personal Data to us. If we learn that we have collected Personal Data from a child under 16, we will delete that information as quickly as possible. If you believe that we have collected the Personal Data of a child under 16, please contact us at hello@symbolica.ai.

THIRD-PARTY CONTENT

SECURITY

We make reasonable efforts to protect your information by using physical, technical, and administrative safeguards designed to improve the security of the information we maintain and protect it from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on this page and update the “Last Updated” date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by email (sent to the email address specified in your account) or by posting a prominent notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

CONTACT US

If you have any questions, comments, or concerns about our processing activities, please email us at hello@symbolica.ai.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message and data rates may apply. Frequency varies. Reply STOP to opt-out.